As on most occasions this is usually down to a problem with your spam filter. Please check your spam folder as this usually seems to solve the problem in the majority of cases. Please also check if you entered your e-mail correctly. If this does not help, please contact us again and we will send you a new confirmation e-mail. If you do not receive a confirmation e-mail when making a booking very close to the time of arrival, our hostess will be there and waiting for you.